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Last updated: June 2026
Our returns policy for custom-made car mats, van mats, and boot liners.
Your statutory rights are protected. Nothing in this policy reduces your rights under the Consumer Rights Act 2015. If goods are faulty, not as described, or not fit for purpose, you are entitled to a remedy regardless of the custom-made nature of the product.
All our mats are manufactured to your specific vehicle, material, and style selections. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day right to cancel does not apply to goods made to your personal specifications (Regulation 28(1)(b)). We inform you of this before you complete your purchase.
However, this does notaffect your rights if goods are faulty, damaged, incorrectly made, or do not match their description — those rights always apply.
As a goodwill gesture, you may cancel your order within 24 hours of placing it for a full refund, provided production has not yet begun. Contact us as soon as possible at [email protected] with your order number. Once manufacturing has started, cancellations cannot be accepted.
If your mats have a manufacturing defect or arrive damaged, you have the right under the Consumer Rights Act 2015 to a repair, replacement, or full refund. You must report any fault within 30 days of delivery to exercise your short-term right to reject the goods. After 30 days you retain the right to a repair or replacement (and refund if the remedy fails), for up to 6 years. Please send photos to help us assess the issue quickly.
If mats do not fit the vehicle make, model, and year you correctly specified at the time of order, we will remake them at no cost or provide a full refund. We may ask for photographic evidence of the fitment issue.
If you receive an item entirely different from what you ordered, we will arrange a replacement or full refund and cover the cost of returning the incorrect item.
If your mats differ materially from the product description or images on our website (e.g. wrong material, colour, or specification), we will offer a replacement or refund under the Consumer Rights Act 2015.
Because every set of mats is custom-made to your exact vehicle specifications, we cannot accept returns for change of mind, colour preference, or if you no longer need the mats. The statutory 14-day cooling-off period does not apply to personalised or made-to-order goods.
If mats do not fit because you provided inaccurate vehicle details (wrong make, model, or year) at the time of ordering, we are not liable for the misfit. Please double-check your vehicle information before ordering — you can use our registration lookup tool to verify.
We cannot accept returns for mats that have been fitted in a vehicle, used, washed, cut, or otherwise altered after delivery (except where there is a genuine defect that only becomes apparent after fitting).
Email [email protected] or call 07733 865177 with your order number and the reason for your return. For faulty goods, contact us within 30 days of delivery to retain your short-term right to a full refund.
For damage, defects, or fit issues, send clear photographs showing the problem. This helps us resolve your case as quickly as possible.
We will respond within 2 business days to confirm whether your return is accepted and advise on next steps.
Depending on the fault and your preference, we will arrange a free replacement, repair, or a refund. Refunds are processed within 14 days of us receiving the returned goods or confirming the return.
If you have any questions about your order or our returns process, please contact us — we aim to resolve all issues promptly and fairly.
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